Aiper

Privacy Policy

Introduction

Welcome to Aiper® (aiperco.com). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our data practices for all visitors and customers who interact with our website, purchase our innovative pool cleaners (including the Seagull Pro, Seagull SE, and Seagull Elite), smart sprinklers, IrriSense irrigation controllers, and other products in our lineup.

Aiper, headquartered in The Woodlands, Texas, with operations extending to Atlanta, Georgia, has been engineering cordless pool robotics since 2017. We serve customers across 30 countries worldwide, and we recognize that trust forms the foundation of every relationship with our pool owners and garden enthusiasts. This policy applies to information collected through aiperco.com, our mobile applications, customer service interactions, and any other digital touchpoints where you engage with Aiper products and services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website or purchase our products.

What Information We Collect

We collect several categories of information to provide you with exceptional service and continuously improve your experience with Aiper’s automated pool maintenance and intelligent irrigation solutions.

Information You Provide Directly: When you create an account, make a purchase, register your product, or contact our support team at support@aiperco.com or +1 866-850-0666, you may provide personal details including your name, email address, phone number, shipping and billing addresses, and payment information. Product registration data helps us provide warranty services and send relevant maintenance tips for your specific Seagull model or IrriSense controller.

Order and Transaction Information: We collect details about the products you purchase, including which pool cleaner model you selected (such as Aiper Seagull SE for above-ground pools or Seagull Pro for larger residential applications), transaction amounts, order history, and product preferences. This information helps us process your orders, manage returns, and provide personalized recommendations based on your pool size and maintenance needs.

Technical and Usage Data: Our systems automatically collect information about how you interact with aiperco.com, including your IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data. We track which product categories interest you most—whether you’re exploring cordless pool vacuums, smart sprinkler systems, or comparing Seagull models—to enhance your browsing experience.

Location Information: We may collect general geographic location data (such as city and state) to customize content, display relevant product availability, calculate shipping costs, and show you authorized service centers near your area. For IrriSense smart sprinkler users, precise location data enables weather-sensing technology to adjust watering schedules based on local rainfall, temperature, and humidity conditions.

Customer Service Communications: When you reach out for support regarding your Aiper pool cleaner’s battery performance, filtration questions, or smart sprinkler connectivity issues, we retain records of your inquiries, our responses, and any troubleshooting steps to improve service quality and resolve future issues efficiently.

Product Performance Data: For connected devices like IrriSense controllers and app-enabled pool cleaners, we may collect operational data including cleaning cycles completed, battery health, water usage tracking, zone management settings, and error logs. This telemetry helps us identify potential technical issues, push firmware updates, and develop better products.

Marketing Preferences: We track your communication preferences, including whether you’ve subscribed to newsletters about new product launches, seasonal pool care tips, or exclusive promotions on our robotic pool technology.

Use of Information

Aiper uses collected information for legitimate business purposes that enhance your experience and support our mission to make pool and garden maintenance effortless.

Order Fulfillment and Service Delivery: We process your information to complete purchases, ship your Seagull Elite or other products to your address, provide order confirmations, send tracking updates, and handle returns or exchanges according to our terms and conditions.

Product Support and Warranty Services: Your data enables our Texas-based team to provide technical assistance, answer questions about your pool cleaner’s tangle-free navigation or self-parking features, process warranty claims, and send replacement parts when needed.

Product Development and Improvement: Analyzing usage patterns and performance data helps our engineers in The Woodlands refine existing models and develop innovations. For example, feedback about dual-drive motor traction on various pool surfaces (plaster, pebble, vinyl, tile) directly influences our next-generation designs.

Personalized Communications: We use your information to send relevant content, such as reminders to clean your filtration basket before swim season peaks, tips for maximizing your 150-minute runtime on a single charge, or notifications about compatible accessories for your specific model.

Customer Experience Enhancement: Understanding which features matter most—whether it’s the 3,200 square foot coverage of Seagull Elite or the compact design of Seagull SE for above-ground pools—allows us to optimize our website navigation, product descriptions, and shopping tools.

Marketing and Promotional Activities: With your consent, we send newsletters, special offers, and announcements about new products or technologies, such as expanded IrriSense capabilities or international launches of our poolroboter and robot piscine models in European markets.

Analytics and Business Operations: We analyze aggregate data to understand market trends, measure the success of our retail partnerships (including our Amazon presence), evaluate customer satisfaction reflected in our 4.3 out of 5 rating across 12,847 verified reviews, and make informed business decisions.

Legal Compliance and Protection: We may use information to comply with applicable laws, respond to legal processes, enforce our terms and conditions, prevent fraud, protect our intellectual property rights, and safeguard the security of our systems and customers.

Third-Party Disclosure

Aiper shares your information with carefully selected third parties only when necessary to deliver our services and operate our business effectively.

Service Providers and Vendors: We work with trusted companies that perform services on our behalf, including payment processors handling secure transactions, shipping carriers delivering your cordless pool cleaner to your doorstep, cloud hosting providers maintaining our systems, email service platforms sending order confirmations, and analytics tools helping us understand website performance.

Retail Partners: When you purchase Aiper products through authorized retailers like Amazon, those platforms collect and process information according to their own privacy policies. We may receive aggregate sales data and customer feedback from these partners to improve product offerings.

Manufacturing and Logistics Partners: To ensure your Seagull Pro meets our quality standards before reaching your pool, we share necessary information with manufacturing facilities and distribution centers, all bound by confidentiality agreements.

Marketing and Advertising Partners: We may work with advertising networks and social media platforms to display relevant ads about our pool cleaners and smart sprinklers to potential customers. These partners use cookies and similar technologies, subject to their own privacy policies.

Professional Advisors: We may share information with legal counsel, accountants, auditors, and other professional advisors who assist with business operations, regulatory compliance, and corporate governance.

Business Transfers: If Aiper undergoes a merger, acquisition, sale of assets, or similar corporate transaction, your information may be transferred to the acquiring entity, which would assume responsibility for protecting your data under this Privacy Policy or a successor policy.

Legal Requirements: We disclose information when required by law, court order, subpoena, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to government requests.

We do not sell your personal information to third parties for their independent marketing purposes. Any sharing occurs under strict contractual obligations requiring partners to protect your data and use it only for specified purposes.

Cookie Usage

Aiper uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content. Cookies are small text files stored on your device when you visit aiperco.com.

Essential Cookies: These cookies enable core website functionality, including shopping cart operations, secure login to your account, and order processing. They’re necessary for the site to work properly and cannot be disabled without affecting basic functions.

Performance and Analytics Cookies: We use these to understand how visitors interact with our site—which product pages attract the most interest, whether users spend more time comparing Seagull models or exploring IrriSense features, and where potential customers drop off during checkout. This data helps us optimize navigation and content.

Functionality Cookies: These remember your preferences, such as language selection (English, German for poolroboter content, or French for robot piscine information), recently viewed products, and customization choices, making return visits more convenient.

Marketing and Advertising Cookies: With your consent, these cookies track your activity across websites to deliver targeted advertisements about Aiper products. They help us show relevant ads for cordless pool vacuums to users who recently researched pool maintenance, while avoiding irrelevant advertising.

Third-Party Cookies: External services like Google Analytics, social media platforms, and advertising networks may place their own cookies when you visit our site. These are governed by the respective third parties’ privacy policies.

You can manage cookie preferences through your browser settings, choosing to block or delete cookies. However, disabling essential cookies may limit certain website features. Most browsers allow you to set preferences for accepting or rejecting cookies on a site-by-site basis.

External Links

Our website contains links to external sites, including our Amazon store, social media profiles, payment processors, shipping carrier tracking pages, and partner websites. When you click these links, you leave aiperco.com and enter domains governed by separate privacy policies.

Aiper does not control and is not responsible for the privacy practices, content, or security of external websites. For example, when you purchase through our Amazon listing, Amazon’s privacy policy governs data collection and use during that transaction. Similarly, if you click links to manufacturer sites for compatible pool equipment or landscaping products, those companies handle your information independently.

We encourage you to review the privacy policies of any external websites you visit to understand their data practices. The inclusion of external links does not imply endorsement of their privacy policies or business practices.

Security Measures

Protecting your personal information is a top priority at Aiper. We implement comprehensive security measures designed to safeguard data from unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards: We employ industry-standard encryption protocols (including SSL/TLS) to protect data transmitted between your device and our servers, ensuring payment information and personal details remain secure during transmission. Our systems include firewalls, intrusion detection, and regular security audits to identify and address vulnerabilities.

Physical Security: Data centers housing our servers maintain strict physical access controls, surveillance systems, and environmental protections. Only authorized personnel with legitimate business needs can access facilities where your information resides.

Organizational Measures: We limit employee access to personal information based on job responsibilities, requiring confidentiality agreements and providing regular privacy training. Our team in Atlanta and The Woodlands follows established protocols for handling sensitive data securely.

Payment Security: We do not store complete credit card numbers on our servers. Payment processing occurs through PCI-DSS compliant third-party processors, which maintain the highest standards for securing financial transactions.

Account Protection: We encourage you to create strong, unique passwords for your Aiper account and avoid sharing login credentials. If you suspect unauthorized access, contact support@aiperco.com immediately so we can take protective action.

Despite robust precautions, no system is completely impervious to security breaches. While we strive to protect your information, we cannot guarantee absolute security. In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities as required by applicable law.

User Rights and Choices

Aiper respects your rights regarding your personal information and provides several options for managing your data.

Access and Correction: You can review and update your account information, including contact details, shipping addresses, and communication preferences, by logging into your account on aiperco.com. If you need assistance accessing or correcting information we hold, contact our support team.

Marketing Communications: You may opt out of promotional emails by clicking the unsubscribe link in any marketing message or adjusting preferences in your account settings. You’ll continue receiving transactional communications about orders, warranty services, and critical account updates even after unsubscribing from marketing.

Cookie Management: As described above, you can control cookies through browser settings, though this may affect website functionality.

Account Deletion: If you wish to close your Aiper account and delete associated information, contact us at support@aiperco.com. We’ll process your request within a reasonable timeframe, though we may retain certain information as required by law or for legitimate business purposes (such as processing returns or maintaining transaction records).

Data Portability: In certain jurisdictions, you have the right to receive a copy of your personal information in a structured, commonly used format, enabling you to transfer data to another service provider.

Objection and Restriction: Depending on your location, you may object to certain processing activities or request that we restrict how we use your information. We’ll honor such requests where legally required, balancing them against our legitimate business interests.

Protection of Minors

Aiper’s products and services are intended for adults. We do not knowingly collect personal information from children under 13 years of age (or the applicable age of digital consent in your jurisdiction). Our website, pool cleaners, and smart sprinklers are marketed to homeowners and parents responsible for pool and garden maintenance.

If we discover that we’ve inadvertently collected information from a minor without proper parental consent, we will promptly delete that information from our systems. Parents or guardians who believe their child has provided personal information to Aiper should contact us immediately at support@aiperco.com so we can take appropriate action.

CCPA Compliance

For California residents, Aiper complies with the California Consumer Privacy Act (CCPA), which provides specific rights regarding personal information.

Right to Know: You can request details about the categories and specific pieces of personal information we’ve collected, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.

Right to Delete: You may request deletion of personal information we’ve collected, subject to certain exceptions (such as completing transactions, detecting security incidents, or complying with legal obligations).

Right to Opt-Out: While Aiper does not sell personal information in the traditional sense, if our practices ever evolve to include data sales, California residents would have the right to opt out.

Non-Discrimination: We will not discriminate against you for exercising CCPA rights, such as denying services, charging different prices, or providing different service levels.

To exercise these rights, contact us at support@aiperco.com or +1 866-850-0666 with “CCPA Request” in the subject line. We’ll verify your identity and respond within the timeframes required by California law.

GDPR Compliance

For users in the European Economic Area, United Kingdom, and Switzerland, Aiper complies with the General Data Protection Regulation (GDPR) and equivalent data protection laws.

Legal Basis for Processing: We process personal information based on legitimate legal grounds, including fulfilling contracts when you purchase our Seagull series cleaners, complying with legal obligations, protecting vital interests, performing tasks in the public interest, or pursuing legitimate business interests (such as improving products and preventing fraud). Where required, we obtain your explicit consent before processing.

Data Subject Rights: GDPR grants you extensive rights, including access to your data, rectification of inaccuracies, erasure (“right to be forgotten”), restriction of processing, data portability, objection to processing, and rights related to automated decision-making. Exercise these rights by contacting support@aiperco.com with “GDPR Request” in the subject line.

International Data Transfers: When we transfer personal information from the EEA/UK/Switzerland to the United States or other countries, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission or rely on adequacy decisions.

Data Protection Officer: For GDPR-related inquiries, contact our privacy team at support@aiperco.com. We’ll respond to requests within one month, with possible extensions for complex requests as permitted by law.

Supervisory Authority: If you’re unsatisfied with our handling of your personal information or GDPR compliance, you have the right to lodge a complaint with your local data protection authority.

How Long We Keep Your Information

Aiper retains personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations.

Account Information: We maintain your account details while your account remains active and for a reasonable period afterward to facilitate future purchases and support requests. If you request account deletion, we remove data within 90 days unless retention is legally required.

Transaction Records: Purchase history and order information are retained for accounting, tax, warranty, and legal compliance purposes, typically for seven years after the transaction date.

Product Registration Data: Warranty information for your Seagull Pro or IrriSense controller is retained throughout the warranty period plus a reasonable period to handle late claims or disputes.

Marketing Data: Communication preferences and marketing interaction data are retained until you unsubscribe or request deletion, after which they’re removed from active marketing lists within 30 days.

Technical and Analytics Data: Aggregate usage statistics and anonymized analytics may be retained indefinitely, as they cannot identify individuals and help us improve services.

Customer Service Records: Support interactions are typically retained for two years to maintain service quality and resolve recurring issues, then archived or deleted.

Retention periods may vary based on legal requirements in different jurisdictions, regulatory obligations specific to our industry, and legitimate business needs such as defending legal claims or preventing fraud.

Policy Updates

Aiper may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or business operations. When we make significant changes, we’ll notify you by posting the updated policy on aiperco.com with a revised “Effective Date” at the top.

For material changes affecting how we use your personal information, we may provide additional notice through email to the address associated with your account, a prominent banner on our website, or other appropriate communication methods.

We encourage you to review this Privacy Policy regularly when visiting aiperco.com. Continued use of our website or services after policy updates indicates acceptance of the revised terms. If you disagree with changes, please discontinue use and contact us regarding your account and information.

Since founding Aiper in Texas in 2017, we’ve maintained our commitment to transparency and customer trust while expanding to serve 30 countries worldwide. As we continue innovating in cordless pool robotics and smart irrigation technology, protecting your privacy remains central to our mission.

Privacy Questions

If you have questions, concerns, or requests regarding this Privacy Policy or Aiper’s data practices, we’re here to help. Our team is committed to addressing privacy matters promptly and thoroughly.

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